Refund policy

TINGIMINGI

Return & Refund Policy

Last Updated: November 9, 2026

At Tingimingi, customer satisfaction is our priority. We are committed to providing quality products and a smooth shopping experience.

We understand that sometimes a purchase may not meet your expectations. Our return and refund policy is designed to ensure a transparent and convenient process for our customers.

1. Return Policy – 7 Days

We accept return requests within 7 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The customer must provide a valid order number or proof of purchase.
  • The return request must be submitted within 7 days of delivery.

Items that do not meet these conditions may not qualify for a return, except where required by applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

At Tingimingi, we carefully inspect our products before dispatch.

However, if you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

To process your request, please provide:

  • Your order number.
  • Clear photographs of the product.
  • A brief description of the issue.

Once your request has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

3. Exchange Policy

We accept exchange requests within 7 days of delivery, subject to product availability and eligibility.

Exchange requests may be accepted for:

  • Incorrect sizes.
  • Incorrect products received.
  • Damaged or defective items.

All exchange items must be unused and in their original condition, except where the exchange concerns a defective product.

If the requested replacement is unavailable, we will discuss an alternative solution with the customer.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved:

  • The refund will be initiated within [insert actual processing time] business days.
  • Refunds will be issued through [insert supported refund method].
  • The time required for the refunded amount to appear may vary depending on the payment provider.

Refunds are subject to the eligibility conditions outlined in this policy and applicable law.

5. Return Shipping Charges

For damaged, defective, or incorrect products, Tingimingi will cover the reasonable return shipping charges.

For returns requested due to a change of mind, incorrect size selection, or personal preference, return shipping charges will be [specify who pays the charges].

Customers should contact our support team before shipping any item back.

6. Non-Returnable Items

The following items are generally not eligible for return, except where required by applicable law:

  • Products damaged due to customer misuse.
  • Items that have been worn, washed, or altered.
  • Products returned without required original packaging or tags.
  • Customized or personalized products, unless defective or incorrect.

7. Order Cancellation

Customers may request order cancellation before their order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

In such cases, customers can request a return after receiving the order, subject to our return policy.

8. How to Request a Return or Refund

To initiate a return, exchange, or refund request:

  1. Contact our customer support team.
  2. Provide your order number and the reason for your request.
  3. Attach product photographs if necessary.
  4. Our team will review your request and provide further instructions.
  5. Once approved, follow the provided return instructions.

Please do not send products back without contacting our support team first.

9. Contact Information

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Business Name: Tingimingi
Website: https://tingimingi.com
Customer Support Email: info.tingimingi@gmail.com
Country: Pakistan

Our customer support team will assist you with your concerns.